Customer Support Assistant

• Excellent oral and written English communication skills
• Fast and accurate typing skills
• Experience in a similar role is a plus
• Computer literacy and ability to learn customer service software applications
• Strong telephone, chat, and email etiquette
• Ability to manage difficult customer situations, respond promptly to their needs, and solicit feedback to improve service
• Ability to analyze various parts of a problem and develop logical solutions
• Ability to analyze orders and detect potentially fraudulent transactions
• Must have a personal laptop and excellent internet connection

Responsibilities

• Handle outbound and inbound calls regarding company services
• Provide telephone, chat, and email support to customers
• Assist customers with processing online orders and troubleshooting issues
• Identify and escalate priority issues
• Verify customer account information
• Route calls to the appropriate department/resource
• Follow up on customer calls where necessary
• Complete test calls to check for connection issues