Customer Support and Operations

Working days: Monday-Saturday (in office only)

Role & responsibilities

• Handle customer queries through WhatsApp, Instagram, email, and phone, including order updates and issue resolution.
• Manage website orders from confirmation to dispatch and successful delivery.
• Coordinate packaging, quality checks, shipping labels, and courier pickups for timely dispatch.
• Manage returns, exchanges, cancellations, RTOs, refunds, and delivery-related issues as per company policies.
• Maintain and update inventory, order records, and operational reports.
• Coordinate with courier, warehouse, and internal teams to resolve operational and customer issues.
• Ensure a smooth overall customer experience and day-to-day e-commerce operations.

Preferred candidate profile -

Who can manage customer queries and office operations with the founder

For faster selection please send your resume on whatsapp at [phone removed]