SB
Customer Support and Digital Sales Specialist
sberindia · Delhi · onsite · Posted 38d ago
Not disclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Sberbank is currently looking for a Customer support and digital sales specialist to ensure excellent support for Individual clients in our office in Delhi. This role focuses on developing the service & sales and support function for the existing and new Individual clients.
Responsibilities
Towards Sales:
Responsibilities
Towards Sales:
- Pitching banking products and achieve sales targets
- Follow up on leads and ensure pipeline conversion
- Carry out distance/virtual pre-sales activities including prospect engagement, needs assessment, and product/service explanation.
- Answering inbound calls and responding to customer inquiries, requests, and complaints in a timely and professional manner
- Providing accurate and relevant information to customers about products, services, policies and procedures
- Resolving customer issues and complaints by investigating the root cause of the problem and offering appropriate solutions or alternatives.
- Conduct outbound service calls to existing and prospective customers to provide information, resolve queries, and gather feedback through surveys.
- Ability to effectively manage and respond to customer queries received through chat, ensuring timely, accurate, and professional resolution.
- Strong typing speed and accuracy with the ability to handle high-volume customer interactions efficiently .
- Good communication and selling skills.
- Proven capability in generating leads, pitching and closing sales for Individual clients.
- Experience in a Contact Center for banking 2+ years
- Good knowledge of banking products: Knowledge of IT systems.
- Competitive salary and opportunities for professional development
- Quarterly bonus which is paid every quarter upon meeting the targets
- Collaborative working environment in a state-of-art Delhi office
- Professional and theme communities, support for employee initiatives
- Courses in Corporate University
- Working in the results driven multinational team.
- Opportunity to grow within Sberbank India
Sourced from foundit
Skills
Customer SupportTyping speed and accuracyBanking Products knowledgeSales