Customer Support Analyst

Job Description

Origent Technologies is looking for motivated and reliable candidates who possess the drive to lead customer support for our SaaS product offerings. This includes online client interaction and in-depth troubleshooting to ensure that the client has a satisfying experience. Working at Origent Technologies will entitle you to attractive compensation, a flexible schedule, interactive projects, and growth opportunities.

Skills required:

• Basic Software Development Knowledge: Understanding the fundamentals of software development and cloud computing can help in troubleshooting and communicating effectively with the development team
• Customer Relationship Management (CRM) Software: Proficiency with CRM tools is crucial for managing customer interactions and tracking
• Technical Troubleshooting: Ability to diagnose and resolve common technical issues related to the web-based software
• Data Analysis: Skills in analysing data to identify trends and make informed decisions
• Communication Skills: Strong verbal and written communication skills to explain technical issues to non-technical users and collaborate with technical teams
• Problem-Solving: Aptitude for quickly addressing and solving complex problems
• Product Knowledge: In-depth understanding of the company's products and services to provide accurate support
• Need not be a technical person, but should possess the following skills and attributes:
• Strong proficiency in Microsoft Excel.
• Ability to analyse and interpret data by referring to multiple screens within an application.
• Excellent email communication and soft skills.
• Willingness to upgrade and maintain product knowledge as and when new modifications or updates are deployed.
• Commitment to completing assigned tasks within the defined timeframe.
• Ability to coordinate with team members and ensure resolution within the defined TAT (Turnaround Time).

Qualifications:

• 2-3 years in customer support/technical support
• Bachelor's Degree (no specification)