Customer Support Analyst

Responsibilities and Duties:
1. Understanding business and technology needs.
2. Helping people to use our products. Troubleshooting, investigating, and solving Customer Pain Points & Business Cases.
3. Building a community of support by sharing knowledge and helping team members around the world. Ability to analyze and understand a problem from the customers point of view.
4. Take the role of a consultant in evaluating a customer's requirement and map it to a product feature.
5. Coordinate developers to build and improve the Product based on the Customers business needs. Industry-level satisfaction rate in resolving all pre-sales and post-sales customer queries.
Required Experience, Skills, and Qualifications:
1. Proven experience as an IT Analyst, Business Analyst, IT Consultant, or similar role.
2. Excellent communication skills.
3. Extremely good at providing a business solution with good analytical and problem-solving ability. Self-motivating and interested in having in-depth product knowledge.
4. Knowledge of WordPress/Woocommerce will be a value add