Customer Support Analyst

Roles and Responsibilities :

• Provide technical support to customers through phone, email, or chat channels.
• Troubleshoot and resolve customer issues related to software products using SQL queries and operating system knowledge.
• Collaborate with internal teams to identify root causes of recurring issues and implement solutions.
• Document customer interactions and resolutions in a timely manner.

Job Requirements :

• 3-6 years of experience in customer support or a similar role.
• Strong understanding of operating systems (Windows/Mac) and basic computer hardware components.
• Proficiency in writing effective SQL queries for querying databases.