Customer Support Analyst - Munis

About the Role:

Grade Level (for internal use): 07 The Team: The Client Success team for Municipals is a collaborative group dedicated to delivering exceptional client service and operational excellence. We work closely with investment banks, product specialists, and professional services to ensure smooth onboarding and ongoing support for the Municipal Bookrunning application. Our team values proactive problem-solving, teamwork, and building strong client relationships. Responsibilities and Impact: Serve as a direct conduit for all sell-side banks, providing comprehensive client service and application support Monitor client inbound requests via case management systems and telephony hotlines, ensuring timely resolution of deals and support requests Proactively monitor live transactions to ensure application operability and user success Deliver outstanding client service by assisting clients with deal management, service interruptions, production issues, user training, and general application usage Host client meetings for training, product demos, and transactional support Produce scheduled and ad-hoc reporting deliverables accurately and on time Partner with Product Specialists to share client feedback and understand strategic roadmaps Partner with Professional Services to ensure proper client onboarding, training, user access, and testing of production environments Compile daily operational reports to communicate business health to management Assist with regular usage audits to help identify opportunities and drive product adoption What We’re Looking For: Basic Required Qualifications: Proficient in MS Office Suite; strong knowledge of internet applications Interest in Capital Markets and financial markets Excellent written and verbal communication skills, adaptable to all levels of management and clientele Key Soft Skills: Exceptional interpersonal skills to foster healthy dialogue and trusted client relationships Good organizational and time-management skills to meet deadlines and deliverables Ability to work independently while collaborating within an integrated team structure Additional Preferred Qualifications: Experience with client-facing roles in financial services or technology Demonstrated ability to deliver training and product demos Analytical skills for reporting and usage audits

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence .

What’s In It For You?

Our Mission: Advancing Essential Intelligence.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include:  Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to  reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity  here .

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Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.     If you need an accommodation during the application process due to a disability, please send an email to:  EEO.Compliance@spglobal.com  and your request will be forwarded to the appropriate person.     US Candidates Only:  Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)