Customer Support Analyst - Branch Banking

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Analyst - Branch Banking based in the United States.

This role offers the opportunity to support financial institutions by providing expert assistance for branch banking products and services. You will act as a key point of contact, helping customers resolve technical issues and optimize their use of essential banking solutions. The position combines customer support, software troubleshooting, product knowledge, and process improvement in a collaborative environment. You will contribute to successful software implementations, system enhancements, and improved customer experiences. Working with internal teams and external partners, you will help ensure reliable service delivery and operational excellence. This is an ideal opportunity for someone who enjoys solving complex problems, learning new technologies, and making a direct impact on customer success.

Accountabilities:: As a Customer Support Analyst, you will provide responsive technical and product support while helping customers maximize the value of branch banking solutions. You will manage service requests, troubleshoot issues, support implementations, and contribute to continuous improvement initiatives.

Provide customer support for branch banking applications, including reporting solutions, account opening workflows, and document management systems.

Respond to customer inquiries through phone, email, and other communication channels, ensuring timely and effective issue resolution.

Analyze customer requests by gathering relevant information, identifying root causes, and delivering appropriate solutions.

Log, track, and document service requests, actions taken, and resolutions within customer management systems.

Maintain service request queues and ensure communication meets established service-level expectations.

Identify recurring issues and trends, providing recommendations to improve products, processes, and customer experiences.

Collaborate with third-party vendors and internal teams to resolve technical challenges.

Support software releases, system updates, and implementation activities for branch banking products.

Participate in banking conversion, merger, acquisition, and strategic improvement projects as needed.

Continue developing product expertise through training and knowledge-sharing initiatives.

Requirements:

The ideal candidate combines financial services knowledge, technical aptitude, and strong customer service skills. You should be comfortable working independently, managing multiple priorities, and communicating effectively with both technical and non-technical stakeholders.

Bachelor’s degree preferred, or a high school diploma/GED combined with equivalent professional experience.

At least three years of experience in the banking or financial services industry preferred.

At least three years of experience providing direct client or customer support preferred.

Experience with teller systems, scanning software, or banking technology solutions is a plus.

Ability to learn and support banking platforms, enterprise applications, and related software tools.

Understanding of technical concepts related to application installation and support.

Strong analytical, troubleshooting, and problem-solving skills.

Excellent written and verbal communication abilities.

Ability to manage multiple tasks and projects with accuracy and attention to detail.

Comfortable working independently while contributing effectively within a collaborative team environment.

Strong organizational skills and the ability to meet deadlines in a changing environment.

Proficiency with computer systems and common software applications.

Benefits:

Competitive annual salary range of $65,000 - $75,000 USD.

Remote work opportunity within the United States.

Full-time position with a consistent Monday-to-Friday schedule.

Opportunity to work with innovative banking technology and financial services solutions.

Collaborative environment focused on learning, professional growth, and continuous improvement.

Exposure to cross-functional projects and strategic initiatives.

Training opportunities to strengthen product knowledge and technical skills.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1