Customer Support - Air & Sea Freight

Roles and Responsibilities

• Provide exceptional customer support to air and sea freight clients, ensuring timely resolution of their queries and concerns.
  
• Manage customer relationships through effective communication, coordination, and handling of shipments from origin to destination.
  
• Handle customs clearance processes for both air imports and exports, including documentation preparation and submission.
  
• Offer solutions to customers' logistics needs by providing expert advice on freight forwarding options.
  
• Maintain accurate records of customer interactions, transactions, and shipment status updates.
  

Desired Candidate Profile

• 4-6 years of experience in air & sea freight industry with a focus on customer support or sales.
  
• Strong understanding of air imports, air exports, custom clearance procedures, and international trade regulations.
  
• Excellent communication skills with the ability to build strong relationships with customers at all levels.