Customer Support Advisor

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, and back office support to international clients.
• Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
• Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-1 year of experience in an International BPO or Call Centre environment.
• Proficiency in handling international non-voice processes such as email, chat support.
• Strong understanding of the chat process and ability to work effectively in a fast-paced environment.