Customer Support Advisor

Roles and Responsibilities :

• Provide exceptional customer service through email, phone, or chat support to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-4 years of experience in a similar role (customer support or call center environment).
• Proficiency in handling international chat processes and blended processes.
• Strong communication skills for effective interaction with customers over various channels (email, phone, chat).
• Ability to work in a fast-paced environment with multiple priorities.