{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success","description":"

Handle customer queries via live chat, email, and phone calls (inbound and outbound) as required by the customer or team lead.
Assist users with account sign-up, email/OTP verification, and login issues,
Guide customers through the KYC verification process DigiLocker flow and manual document upload.
Support users with bank account verification (BAV) Penny Drop process, document submission, and status updates.
Respond to queries related to spot trading order placement, order status, wallet balance, and deposit/withdrawal flow.
Identify unresolved or complex issues and escalate them to the Senior Agent or Team Lead with accurate documentation.
Maintain a professional, empathetic, and courteous tone across all customer interactions.
Ensure all chats, emails, and calls are correctly tagged, documented, and closed in the CRM system.
Meet defined SLA, CSAT, and quality targets on a consistent basis.
Participate in regular product training, knowledge-sharing sessions, and team calibrations.
Proactively update customers on the status of their pending queries or open cases.

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