customer success
Naukri · Bengaluru · onsite · Posted 36d ago
₹14.0L - ₹24.0L PA2–4 yrsfulltimeSourced from
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About this role
Hi Dear,
Greetings..!!
We are hiring for a customer success role with OneTrust on the direct payroll for Bangalore location.
PFB details
Exp: 2-6 Yrs
Job location: Bangalore
Skills: Customer success, SAAS, B2B
Hybrid mode- 2 days WFO
Shift: European (12PM- 8/9 PM)
Interview rounds: Screening + Assessment + 2 technical (Final round face to face)
Experience and Skills Required
- Proven experience in Customer Success, Account Management, Renewals, Professional Services, Solutions Consulting, or another customer-facing SaaS role.
- Minimum 6-8 years of experience in relevant field.
- Bachelors or Masters degree in Computer Science or related field.
- Ability to manage multiple customer engagements at once and operate effectively in a higher-volume environment.
- Strong communication skills with the ability to simplify complex concepts and guide customers clearly and confidently.
- Good technical fluency and the ability to support customers with product guidance, platform adoption, and use-case problem solving.
- Strong operational discipline, prioritization, and follow-through.
- Customer-first mindset, sound judgment, and comfort working cross-functionally in a fast-moving environment.
- Experience handling escalations, ambiguous customer situations, and commercial or renewal-risk conversations with appropriate judgment.
- Comfort working in a pooled model with shared ownership mechanisms, standard workflows, and high expectations for responsiveness.
Preferred Background
- Experience with OneTrust products or with comparable privacy, GRC, data governance, consent, or compliance platforms.
- Experience supporting SMB, mid-market, commercial, or scaled portfolios rather than only highly strategic enterprise accounts.
- Experience serving customers across APAC, Middle East, EMEA, or other international markets.
- Experience using health scores, usage data, and customer signals to drive proactive intervention.
- Comfort operating in a lighter-touch CS motion that is structured, repeatable, commercially disciplined, and increasingly enabled by automation and AI.
Sourced from naukri
Skills
Customer FocusSAAScustomer
About Naukri
Naukri
Internet
2.7k+
employees
1996
30 years old
Noida, Uttar Pradesh
IN
₹11.4L PA avg
Avg at Naukri
₹14L – ₹24L PA
This role
About
This is the flagship brand and India's largest online job website. Its business model depends on job listings and employer branding or visibility advertisements, on the one hand, and resume database access, on the other. Additional features of the website include: job seeker services such as candidate services which are free for job seekers; value-added features such as resume writing, highlighting, etc, for job seekers; and tools to search the database of resumes and job application screening programs for employer and recruitment consultant customers. Google Ad sense and mobile revenues contribute to the revenue as well.As of March 31, 2016, naukri.com had a database of about 46 million registered job seekers and an average of about 12,000 resumes were added daily while about 195,000 resumes were modified daily during Q4 FY 2015-16 and 61,000 unique corporate customers (including hiring consultants/firms) availed of services such as database access, advertising/listing on the site, amongst others during the 2015-16. The website continued to gain market share in terms of user traffic.To retain its leadership position, the company constantly invests in product development and improved user experiences through search tools and better site response. The search mechanism has been significantly improved for job search. The online platform is supplemented by a mobile application for iOS and Android platforms. The mobile medium is continually gaining traction. The cloud SaaS-based career site manager is now being used by 1,600 clients and helps them manage process flow of applications for recruiters, and is used to launch mobile ready career sites at a fraction of cost. It includes an application tracking system. The referral hiring platform is now being used by 350 corporates.Going forward, the vision is to reposition naukri.com as a complete recruitment partner by consolidating all products into a Naukri Hiring Suite that caters to almost all the recruitment needs of customers.
Industries
Internet
Employee ratings
10 reviews
4.2/ 5
Culture
4.4
Career growth
4.6
Work-life
4.3
Employees rate it well for
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