Customer Success - Support Professional
K2 Technologies · Pune · onsite · Posted 52d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
What will you do
1. Act as the first point of contact for customer inquiries via email, chat, and phone.
2. Provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations.
3. Troubleshoot product issues by replicating reported problems, analyzing logs, and escalating complex issues to the technical team when necessary.
4. Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system (e.g., Jira, Zendesk, Freshdesk).
5. Assist clients with product configuration, feature usage, and best practices to maximize product value.
6. Collaborate with internal teams, including Product, Engineering, and Sales, to escalate critical issues and contribute to product improvements.
7. Develop and maintain knowledge base articles, FAQs, and training resources to empower clients with self-service solutions.
8. Follow up proactively with clients to ensure their issues are fully resolved and they are satisfied with the outcome.
9. Participate in team meetings, providing insights on recurring client concerns to improve the product and support processes.
What you should bring to the table
1. Previous experience in a SaaS support role or customer-facing technical support role is preferred.
2. Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues.
3. Excellent written and verbal communication skills with a customer first mindset.
4. Ability to multitask, prioritize, and manage time effectively in a fast paced environment.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Technical Supportfreshdeskcustomer successzendeskTicketing SystemJira AtlassianSAASCommunication SkillsticketingoperationsSalesBusiness Operations
About K2 Technologies
K2 Technologies
Marketing & Advertising
70
employees
2020
6 years old
Kanpur, Uttar Pradesh
IN
₹3L PA avg
Avg at K2 Technologies
About
K2 Technologies is the best Tech / AI based Business consultant. K2technologies is all about equipping businesses with the best tools to help them prepare for the ride ahead.
Industries
Marketing & Advertising
Employee ratings
10 reviews
3.6/ 5
Culture
3.7
Career growth
2.9
Work-life
3.8
Employees rate it well for
Overall Company36Company Culture35
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