Customer Success Specialist
Spektra Systems · Remote · remote · Posted 8d ago
Undisclosed1–5 yrsfulltimeSourced from
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About this role
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This is a remote position.
Location: Currently remote, will transition to onsite in future
We are seeking a dedicated and customer focused Customer Success Specialist to join our support team. The ideal candidate will be the first point of contact for users experiencing any L1 issues. You will be responsible for diagnosing and resolving basic problems, providing timely and effective support, and escalating more complex issues to higher-level support as necessary.
Key Responsibilities:
SLA Management:
- Respond to incoming support requests via email, or ticketing system, ensuring all incidents are logged and tracked appropriately.
- Follow the SLA Process and Diagnose and resolve basic issues, providing step-by-step assistance to users.
- Escalate unresolved issues to L2/L3 support teams with detailed documentation and troubleshooting steps already taken.
Customer Service:
- Maintain a high level of customer satisfaction by providing clear communication, regular updates, and timely resolutions.
- Assist in the setup, configuration, and deployment of hardware and software for new and existing employees.
- Regularly monitor system performance and alerts, and take preventive measures to avoid potential issues.
- Ensure compliance with company policies, procedures, and security protocols at all times.
Requirements- Previous experience in a customer service or technical support role is highly desirable.
- Understanding of computer hardware, software, Familiarity with common operating systems (Windows, Mac OS, Linux).
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills with a keen attention to detail.
- A strong commitment to providing exceptional customer service and a positive user experience.
- Ability to work effectively both independently and as part of a team.
- Willingness to work in shifts, including nights, weekends, and holidays, as required.
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- Previous experience in a customer service or technical support role is highly desirable.
- Maintain a high level of customer satisfaction by providing clear communication, regular updates, and timely resolutions.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceComputer HardwareTechnical SupportTroubleshootingWindowsBasicticketingSLA ManagementanalyticalLinux
About Spektra Systems
Spektra Systems
IT Services & Consulting
51-200
employees
2016
10 years old
Bangalore / Bengaluru, Karnataka
India
₹8.6L PA avg
Avg at Spektra Systems
About
Spektra Systems offers innovative cloud computing services, specializing in Microsoft Azure solutions and technological advancements for business improvement.
Industries
IT Services & Consulting
Employee ratings
10 reviews
4.0/ 5
Culture
3.7
Career growth
4.0
Work-life
3.6
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