Customer Success Specialist

Responsibilities:

• Manage end-to-end case lifecycles, from initial customer intake via calls to final closure.
• Guide customers through processes, resolve queries, and ensure closure.
• Ensure a consistently high customer satisfaction experience (CSAT).
• Coordinate with candidates, institutions, and past employers to gather required information.
• Maintain accurate records of customer interactions.
• Track cases, ensure timely follow-ups, and prevent delays.
• Identify discrepancies and resolve or escalate issues proactively.
• Ensure strict adherence to company policies, data security, and compliance standards.
• Analyse customer feedback and suggest actionable improvements.

Requirements:

• 1-2 years of experience in Customer Support / Voice Process.
• Strong experience in handling customers through calls.
• Close attention to detail and ability to manage process-driven work.
• Strong communication, ownership, and problem-solving skills.
• Experience in high-volume or process-driven environments.