Customer Success Specialist

Position title: Client Success Specialist

Location: India (Remote)

Employment Type: Full-Time

About Fedstack

Fedstack is a workforce transformation company delivering secure, mission-aligned technology talent to federal agencies and regulated environments. We develop high-performing engineers through AI-driven workforce development and skills-based hiring, helping critical government systems scale while expanding access to meaningful, high-growth careers.

Overview

The Client Success Specialist owns the relationship with employers who hire Fedstack trainees after placement: ensuring smooth handoffs, gathering feedback on candidate performance, and identifying opportunities to expand hiring volume with existing partners. This role picks up where recruiting and placement leave off: once a candidate is hired, you become the primary point of contact for that employer, making sure onboarding goes smoothly and that any concerns about performance or fit are surfaced early. You'll gather structured feedback on a regular cadence, feed it back into the program so future cohorts improve, and look for signals that an employer partner is ready to hire more trainees. Because this role works remotely with employer stakeholders primarily based in the U.S., strong written communication and reliable overlap with U.S. business hours are important.

Responsibilities

• Serve as a point of contact for federal organizations employing Fedstack trainees
• Gather structured feedback from employer partners on placed candidates to inform program improvements
• Identify opportunities to expand hiring volume or add new roles with existing employer partners
• Coordinate with recruiting leadership on placement timing and cohort output to match employer demand
• Maintain accurate records of employer commitments, hiring needs, and renewal timelines

Qualifications

• 2+ years in account management, client success, or partnerships
• Strong relationship management and follow-through with external stakeholders
• Comfortable balancing multiple employer relationships and priorities at once
• Interest in workforce development or federal contracting hiring models

Nice to Have

• Existing relationships with federal contractors or agencies
• Experience in a staffing, hire-train-deploy, or placement-based business
• Background in customer/client success within a B2B services company

Fedstack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Principals only. Recruiters please do not contact this job poster. Do NOT contact us with unsolicited services or offers.