Customer Success Specialist
APM Terminals · Chennai · onsite · Posted 52d ago
Undisclosed2–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Key Responsibilities
Accountabilities
Consulted About
Primary internal stakeholders (key interdependencies)
Primary external stakeholders
Required experience skills
Parameters for Success (key measures)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
Key Responsibilities
- Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
- Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
- Quickly resolve customer challenges by leveraging resources from across the company as needed.
- Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
- Manage the ocean logistics contract renewals / tender handling by leveraging resources from across the company as needed.
- Timely contract renewals contract management
- Working closely with front line sales for account planning, goal setting and marketing strategies.
- Communicates service or rate changes to assigned accounts.
- Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
- Assist management with day-to-day needs of the team.
- Assist the team with special projects and training activities.
- Assist the team with reporting activities.
- Assist managers with escalations and disputes.
- Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.
- Responsible for escalating situations to management on a timely basis.
- Handling a high-caliber client base of mostly top volume customers.
- Be a strong role-model for what good looks like to others on the team
- Actively support implementation of local and global initiatives.
- Drive and support functional transformation efforts.
- Drive commercial actions and awareness within own team and with colleagues across functions and countries.
Accountabilities
- Customer NPS
- Contract Compliance
- Invoice quality
- Sales support task and commercial activities
Consulted About
- Contract management
- Sales Outstanding s
- Customer Performance
Primary internal stakeholders (key interdependencies)
- Client Managers
- Product managers
- GSC Execution teams
- Finance (invoice quality, dunning, etc.)
Primary external stakeholders
- Customers
Required experience skills
- Bachelor's degree in business or related industry preferred
- Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
- Account management execution/building customer relationships.
- Commercial knowledge.
- Excellent communication skills.
- Understanding how it solves different customer pains.
- Must be proficient in MS Office programs such as Excel, Word, and Outlook
Parameters for Success (key measures)
Shared
- Volume (FFE)
- LS GP
- Deliver on Sales Outstanding s
Individual
- Minimal Customer Churn
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer SupportUsageAccount planningLogisticsSales Supportmanagementcomplianceaccount managementcontract managementMS Office
About APM Terminals
APM Terminals
Ports & Shipping
744
employees
2001
25 years old
The Hague
Netherlands
₹7.5L PA avg
Avg at APM Terminals
About
APM Terminals operates a vast global port network, improving supply chain efficiency and cargo handling through high-quality terminal services.
Industries
Ports & ShippingLogistics / ShippingMarine
Employee ratings
10 reviews
4.5/ 5
Culture
4.6
Career growth
3.5
Work-life
4.5
Employees rate it well for
Work-Life Balance45Overall Company45
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