Customer Success Specialist I Saas

ROLE: Renewal Sales

DESIGNATION: Specialist, Renewal Sales

LOCATION: Gurugram

YEARS OF EXPERIENCE: 2 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Consistently achieve or exceed your revenue-based quota by selling renewals/products/services and offering upsell opportunities when applicable.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address at risk’ customers and uncover adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
• Manage a high volume of customer contacts through phone and email each day.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimize sales processes and systems.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner

Key skills & knowledge:

• 2 years of experience in a customer service or sales role.
• Prior experience in a high-volume calling environment and experience with Salesforce.com or a similar CRM
• Prior success in achieving individual and/or team sales quotas and goals.
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
• A demonstrated aptitude for learning and optimizing new technology and data.
• An aptitude for leveraging AI-powered tools to optimize your workflow and drive results.
• Strong problem-solving skills.
• Well-developed emotional intelligence, including high levels of empathy and self-awareness.
• Excellent knowledge of Microsoft Office programs and strong

Educational Qualification:

• A bachelor’s degree.

Disclaimer: -

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'