Customer Success, Service & Operations Professional

Hiring (For Real Estate)

US Process

Shift Timing

05:30 PM - 2:30 AM

06:30PM - 03:30 AM

07:30 PM - 04:30AM

Saturday/ Sunday Off

Key Responsibilities:

• Act as the primary point of contact for customer inquiries and support requests.
• Ensure timely resolution of customer issues and escalate when necessary.
• Collaborate with cross-functional teams to improve service delivery and customer experience.
• Monitor customer health metrics and proactively engage customers to prevent churn.
• Manage onboarding processes and provide training/resources to new customers.
• Analyze operational workflows and suggest improvements for efficiency.
• Maintain accurate records of customer interactions and feedback.
• Support service operations by coordinating between different departments.