Customer Success & Sales Operations Executive D2C

Company: On Spot Energy

Location: Nashik

Employment: Full-Time | Office-Based

About On Spot Energy

On Spot Energy is a growing D2C startup building smart portable power solutions for consumers, professionals, creators, small businesses and micro-entrepreneurs.

We are looking for a Customer Success & Sales Operations Executive who can become the bridge between our customers, sales team and backend operations.

This is not a traditional field-sales role. You will be responsible for ensuring that every customer has a smooth experience — from order confirmation to delivery, feedback and after-sales communication.

What You'll Do

1. Customer Order Follow-up

• Call customers after their order is delivered.
• Confirm that the customer has received the product safely.
• Check whether the customer needs any assistance with setup or usage.
• Collect customer feedback and understand their experience.
• Encourage genuine product reviews and referrals.
• Share referral/reward codes with happy customers.

2. Order Tracking & Customer Support

• Track pending, delayed, cancelled and undelivered orders.
• Coordinate with courier/shipping partners for delivery issues.
• Proactively contact customers when an order is delayed or stuck.
• Handle common customer queries such as:
• Where is my order
• When will my order arrive
• My tracking is not updated.
• I received the product but need help.
• Escalate technical or warranty-related issues to the appropriate team.

3. Sales Operations

• Support the backend sales process from order confirmation to delivery.
• Maintain customer and order records.
• Coordinate with the sales and operations team.
• Follow up on leads, pending orders and customer enquiries.
• Identify opportunities for repeat purchases, referrals and upselling.

4. Billing & Shipping Coordination

• Generate invoices/bills for orders.
• Coordinate order processing and dispatch.
• Manage shipping details and courier coordination.
• Ensure orders are correctly processed and updated in the system.
• Maintain proper documentation of orders and customer communication.

5. Customer Relationship Management

• Build a positive relationship with customers after purchase.
• Follow up with customers for feedback and reviews.
• Maintain customer satisfaction records.
• Identify recurring customer issues and share insights with the team.
• Help us improve the overall customer journey.

Who Are We Looking For

We are looking for someone who is:

• Excellent at verbal and written communication.
• Confident and comfortable speaking with customers on calls.
• Friendly, presentable and professional.
• Good at handling customer questions patiently.
• Comfortable working with Excel/Google Sheets and basic computer tools.
• Organized and good at following up.
• Proactive rather than waiting for instructions.
• Able to coordinate multiple orders and tasks simultaneously.
• Interested in startups, D2C, e-commerce and customer experience.
  

Preferred Candidate Profile

Experience: 0–2 years

Freshers with excellent communication skills are welcome.

Candidates from backgrounds such as:

• Customer Support
• Customer Success
• Sales Coordination
• E-commerce Operations
• Telecalling
• Sales Operations
• Relationship Management
• Back-office Operations

will be preferred.

What You'll Learn

Working directly with a growing D2C startup, you will get exposure to:

Customer Experience → Sales → E-commerce → Logistics → CRM → D2C Operations → Growth

You won't just be handling calls — you'll understand how a real D2C business operates from the backend.

Why Join On Spot Energy

• Work with a fast-growing Indian startup.
• Direct exposure to founders and the core team.
• Learn D2C, e-commerce and sales operations.
• Opportunity to take ownership of customer experience.
• Growth opportunity as the company scales.
• Young, creative and startup-oriented work environment.
  

Key Skills

Communication | Customer Handling | Follow-up | Sales Coordination | E-commerce | Order Management | CRM | Excel/Google Sheets | Problem Solving

If you are someone who enjoys talking to people, solving problems and making sure things actually get done — we'd love to meet you.

Apply now and become part of the On Spot Energy team.