Customer Success Representative - Consultant

We are looking for a motivated and empathetic Customer Success Representative - Intern to act as a key link between DeepGrade and our educational partners. In this role, you will help schools and educators successfully adopt and derive maximum value from our AI-powered assessment platform, ensuring a seamless and impactful user experience.

Customer Communication & Support
- Respond promptly to inquiries from schools, teachers, and educational administrators via phone, email, chat, and video calls
- Provide comprehensive product guidance on DeepGrade s features including automated grading, analytics dashboard, and performance insights
- Troubleshoot technical issues and coordinate with the development team for complex problems
Educational Partnership Management
- Build and maintain strong relationships with school administrators, teachers, and IT coordinators
- Understand unique needs of different educational boards (CBSE, ICSE, IGCSE, State Board, Matriculation)
- Provide tailored solutions and recommendations based on institutional requirements
- Assist with platform onboarding, setup, and initial configuration
Product Education & Training
- Explain AI-driven features in simple, educator-friendly language
- Support training sessions, demos, and webinars
- Create and maintain user guides, FAQs, and training materials
Feedback & Continuous Improvement
- Track customer queries, feedback, and resolution timelines
- Assist in maintaining documentation and knowledge base articles

- Support initiatives to improve customer satisfaction
- Ensure adherence to data privacy and security standards

- Strong interest in Customer Success, EdTech, or SaaS environments
- Excellent communication skills in English (Hindi is an advantage)
- Ability to simplify and explain technical concepts to non-technical users
- Strong interpersonal, listening, and problem-solving skills
- Familiarity with CRM tools, ticketing systems, or chat platforms is a plus
- Exposure to educational institutions or assessment systems is beneficial

This is an internship opportunity with the potential for full-time employment based on performance, contribution, and organizational requirements