Customer Success Renewals Representative with German

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About The Role

The Customer Success Representative is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.  The Customer Success Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective. The Customer Success Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

What You’ll Do

Manage renewal of contracts in assigned territory to protect revenue

Monitor expiring agreements and take timely action to maintain customers

Provide accurate proposals and quotes according to customer agreements

Handle inquiries related to pricing, co-terming, upselling and reinstatement

Collaborate positively with customers, partners and internal teams

Record all activities accurately in the customer relationship management system

Achieve sales targets with focus on customer retention and revenue growth

What You’ll Bring

Speak English and German fluently for effective communication (B2 min.)

Have minimum two years of sales experience in software or related industry

Demonstrate strong customer service and organizational skills

Work effectively in a fast-paced and semi-autonomous environment

Be self-motivated and able to manage high volumes of communications

Possess basic knowledge of virtualization

Bonus Skills

Proficiency with SalesForce

What You’ll Get

26 paid days off annually, plus 4 global VeeaMe Days for self-care and paid volunteer time

Paid parental, maternity, and paternity leave

Fully covered family medical plan, dental, rehab, and vaccinations

Life, critical illness, and disability insurance

Employer pension contribution via PPK

Monthly Edenred allowance of 450 PLN for meals

MultiSport card fully covered by Veeam, giving access to sports facilities nationwide

Six free therapy sessions, plus legal and financial advice

Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice , which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing. 

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.