Customer Success Renewals Associate
Pathcare Labs · Pune · onsite · Posted 45d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
Responsibilities
Requirements
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As a Customer Success Renewals Executive, you will be responsible for managing contract renewals, maintaining client satisfaction, and ensuring seamless continuity of services. You will play a key role in revenue retention by proactively engaging with our client partners, addressing their needs, and facilitating timely renewals.
Responsibilities
- Own the renewals lifecycle for assigned clients from initial outreach to closure.
- Track and monitor upcoming contract expiries using CRM and internal tools.
- Collaborate with the sales, finance, and operations teams to align pricing, timelines, and service expectations.
- Send timely renewal communication and follow-ups via emails, calls, and meetings.
- Address client queries, concerns, or escalations related to the renewal process.
- Coordinate with documentation, invoicing, and legal teams for smooth PO and agreement processing.
- Maintain accurate and up-to-date records of renewal statuses and forecasts.
- Identify opportunities for service upsell or cross-sell during renewal conversations.
- Provide inputs for client retention strategies based on feedback and insights.
Requirements
- Bachelors degree in Business, Sales, Marketing, or a related field.
- 12 years of experience in client servicing, account management, or renewals.
- Strong communication and relationship management skills.
- Proficiency in Microsoft Office, Excel, and CRM tools.
- Highly organized with a proactive and detail-oriented approach.
- Ability to multitask and work under tight deadlines in a fast-paced environment.
- A customer-first mindset with a problem-solving attitude.
- Culture Fit: Must align with PadCares values Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
- Work Mode: Full-time; based in Pune.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
crmforecastspomicrosoft officecustomer successClient RetentionrecyclingClient ServicingoperationsSalesClient SatisfactionLegalCRM Toolsfinancemarketingaccount managementEntrepreneurshipRelationship Management
About Pathcare Labs
Pathcare Labs
Healthcare
375
employees
2007
19 years old
Hyderabad/Secunderabad, Telangana
India
₹3.6L PA avg
Avg at Pathcare Labs
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Industries
Healthcare
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2.5
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