Customer Success Project Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Project Manager based in United States.

This role offers the opportunity to drive successful healthcare technology implementations and strengthen partnerships with leading healthcare organizations. As a Customer Success Project Manager, you will lead cross-functional initiatives that help customers adopt and maximize innovative solutions designed to improve patient care. You will manage complex projects from planning through delivery while collaborating with internal teams and external stakeholders. The position combines project leadership, customer relationship management, and operational excellence within a fast-paced, mission-driven environment. You will play a key role in ensuring smooth onboarding experiences, resolving challenges, and identifying opportunities for continuous improvement. This is an ideal opportunity for a collaborative project leader passionate about healthcare innovation and delivering measurable customer impact.

Accountabilities:: The Customer Success Project Manager will oversee customer implementation projects, drive successful delivery outcomes, and build strong relationships with healthcare partners. This role requires exceptional organization, communication, and problem-solving skills to coordinate multiple teams and ensure customer success.

Develop and maintain strong customer relationships to support successful project outcomes and high levels of satisfaction.

Lead the planning, execution, and delivery of customer success projects while managing timelines, budgets, scope, and quality expectations.

Coordinate cross-functional teams including business development, product, integrations, and support teams to align project goals.

Manage customer onboarding processes to ensure smooth transitions and effective adoption of solutions.

Serve as the primary point of contact for project-related challenges, driving timely resolution and effective communication.

Gather and analyze customer feedback to identify improvement opportunities and enhance customer experiences.

Create and maintain detailed project documentation, status updates, and reports for stakeholders.

Monitor project progress and communicate risks, milestones, and outcomes to relevant teams and customers.

Partner with leadership to support customer success strategies and operational improvements.

Evaluate project workflows and recommend process enhancements that improve efficiency, scalability, and customer satisfaction.

Requirements:

The ideal candidate has strong experience managing complex projects, collaborating across teams, and delivering successful customer outcomes. They should be comfortable operating in a dynamic healthcare technology environment and possess the ability to balance strategic thinking with hands-on execution.

Bachelor’s degree required.

6-10 years of experience in program management, project management, customer success, or a related discipline.

Experience managing healthcare customer implementations or technology deployments preferred.

Project Management Professional (PMP) certification or similar certification is a plus.

Strong ability to collaborate across business functions and build relationships with internal and external stakeholders.

Demonstrated ownership, accountability, and decision-making skills for project success.

Continuous improvement mindset with a focus on quality, efficiency, and measurable results.

Advanced analytical and problem-solving abilities with experience troubleshooting complex process or system issues.

Excellent communication skills with the ability to manage multiple priorities simultaneously.

Experience using Salesforce and project management tools such as Jira or Smartsheet.

Healthcare industry and medical device experience preferred.

Ability and willingness to travel up to 20% as needed.

Flexibility to adjust working hours based on customer locations.

Benefits:

Competitive total compensation range of $120,000 - $140,000 per year , based on experience and location.

Fully remote work environment with flexibility and support for distributed teams.

Comprehensive medical, dental, and vision insurance plans.

Short-term disability, long-term disability, and insurance benefits.

Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

Safe Harbor 401(k) plan with 3% employer contribution and immediate vesting.

Flexible vacation plans, sick leave, and 11 company holidays.

Home office benefits stipend.

Opportunity to work within a collaborative, remote-first healthcare technology environment.

Chance to contribute to solutions that improve patient monitoring and healthcare outcomes.

Exposure to innovative healthcare technology and cross-functional growth opportunities.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1