BENGALURU · FULLTIME
Customer Success Partner - Retail & Lifestyle
Maersk Global Service Centres
Bengaluru · onsite · Posted 11d ago
Sourced from
Undisclosed4–5 yrsfulltimeBengaluru
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Section · 01
About this role
Key Responsibilities Account Management Contract Renewals
- Partner closely with Sales Representatives and Account Owners to manage and grow strategic Retail Lifestyle customer accounts.
- Align with commercial, product, operations, customer experience, pricing, and finance teams to execute customer plans and achieve business objectives.
- Own and coordinate renewal activities across assigned Ocean and LS products to ensure continuity of customer contracts and revenue retention.
- For assigned accounts, support new RFQs and opportunities from new logos.
- Coordinate with internal stakeholders across Solution, Product, CIM and Legal to progress opportunities effectively.
- For MCL opportunities, follow the agreed process and ensure opportunity management progresses as planned.
- Ensure the appropriate level of Legal involvement and effective coordination with the IS Account Owner, Team Leaders and relevant Product stakeholders.
- Where customers require offers in a specific format, provide the necessary support to the IS Account Manager to ensure the offer is prepared accordingly.
- Manage operational and commercial escalations through effective stakeholder engagement and follow-through.
- Lead regular customer reviews to evaluate performance, identify improvement opportunities, and align on future priorities.
- Drive conversion of contracted wins (CW) into realized business across assigned Ocean and Logistics Services portfolios.
- Support conversion of Air, LCL, CHB, Managed Ground Freight (MGF), and other logistics opportunities in partnership with Sales and Product teams.
- The resource should also develop a good understanding of solutioning and implementation methodologies.
- Bachelor;s degree in business administration, Logistics, Supply Chain, International Business, or a related field.
- Minimum 4-5 years of experience in logistics, freight forwarding, shipping, or supply chain.
- Good understanding of transportation and logistics products and services.
- Excellent English communication skills (spoken and written).
- Strong customer service and relationship management skills.
- Excellent stakeholder management and influencing skills.
- Strong analytical, problem-solving, and organizational abilities.
- Process-oriented with strong attention to detail.
- Self-motivated, adaptable, and able to manage multiple priorities in a fast-paced environment.
- Team player with the ability to collaborate across multiple functions.
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Section · 02
Skills
Customer ServiceCustomer ExperienceEnglish Communicationglobal tradecustomer successLogisticsInternational BusinessFreightoperationsAdministrationLegalFreight Forwardingfinanceaccount managementRelationship Management
Section · Company
About Maersk
Maersk Global Service Centres
Logistics
30k+
employees
1904
122 years old
Bengaluru/Bangalore, Karnataka
India
₹10.2L PA avg
Avg at Maersk
About
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society.
Industries
LogisticsPorts & Shipping
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