Customer Success Partner, Enterprise

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

POSITION SUMMARY

We are seeking a highly motivated and detail-oriented Client Success Partner to join our Enterprise Segment team. This role is crucial in supporting the growth and retention of our largest and most strategic dental practice partners. The Client Success Partner will work closely with Senior Account Managers to cultivate strong relationships, identify client needs, and ensure the successful adoption and utilization of Dandy Dental Labs' products and services.

RESPONSIBILITIES

• Client Relationship Management

  • Own the day-to-day relationship and performance management of child accounts within our enterprise and strategic DSO customers.

  • Act as the primary point of contact for designated practices, building trust and rapport with both clinical and non-clinical stakeholders.

  • Support Enterprise Account Managers in driving retention and satisfaction across the broader DSO relationship.

• Operation Excellence & Escalation Management

  • Monitor customer health using Salesforce and other data tools; proactively reach out to accounts with declining order volume or engagement.

  • Triage escalations from child accounts, resolving root causes and ensuring client issues are fully addressed.

  • Maintain high attention to detail and responsiveness to ensure a best-in-class customer experience.

• Data Analysis & Reporting: Assist in tracking key account metrics, preparing performance reports, and identifying trends to inform account strategies.

• Product Adoption: Work with clients to ensure optimal adoption and utilization of Dandy Dental Labs' full suite of products and services.

• Growth & Retention

  • Identify expansion opportunities within child accounts (e.g., cross-sell, upsell, or increasing wallet share) and collaborate with AMs to execute.

  • Execute targeted outreach and campaigns to increase retention, engagement, and customer satisfaction.

  • Use data and performance trends to recommend and implement account strategies that reduce churn risk.

• Market Feedback: Gather client feedback and relay it to relevant internal teams for product and service improvement.

WHAT YOU’LL DO

• Drive retention of child accounts under the enterprise and strategic customer segment (Such as DSOs)

• Assist Enterprise AMs through the team-based motion that delivers a best-in-class customer experience at scale.

• Quickly build rapport and establish credibility with both doctor and non-doctor stakeholders at each practice you support.

• Utilize a mix of data-driven triggers and reporting to identify and act on opportunities to improve customer experience for accounts within the segment, conducting outreach according to pre-defined SLAs.

• Provide strategic account support on escalated issues related to the overall customer relationship.

• Proactively manage customer health by triaging data-driven Salesforce cases and ensure that root cause issues are resolved for the customer.

• Conduct strategic outreach to customers within the Silver segment as requested to drive ad hoc cross-sell or up-sell programs targeted at increasing retention and stickiness of select customers.

• Perform with operational excellence with an eye towards attention to detail, speed, and efficiency.

• Capture actionable voice of customer feedback and follow through on the feedback loops for the customer.

QUALIFICATIONS

• Education: Bachelor's degree in Business Administration, Marketing, or a related field.

• Experience: 1-2 years of experience in account management, customer success, or a client-facing role, preferably within a B2B environment. Experience in the dental industry or healthcare technology is a plus.

• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely.

• Interpersonal Skills: Strong interpersonal skills with a proven ability to build rapport and trust with clients.

• Problem-Solving: Proactive problem-solver with a keen attention to detail and a customer-centric approach.

• Technical Aptitude: Comfortable learning and navigating new software platforms and digital tools.

• Organizational Skills: Highly organized and able to manage multiple tasks and priorities effectively in a fast paced environment

• Team Player: Ability to work collaboratively within a team

WHAT WE OFFER

• Competitive salary and benefits package.

• Opportunity to work with a dynamic and innovative team in a rapidly growing industry.

• Professional development and growth opportunities.

• A collaborative and supportive work environment.

• The chance to make a significant impact on the success of our enterprise clients.

Req ID: J-876

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers https://www.meetdandy.com/careers/ for more!

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