Customer Success Partner, BrightPath

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Partner, BrightPath based in Australia.

This role is an opportunity to help schools successfully adopt educational technology that makes assessment more effective and manageable. You will build trusted relationships with educators, school leaders, and teaching teams across Australia. Your focus will be on thoughtful onboarding, ongoing training, product adoption, and long-term customer success rather than direct sales. You will tailor support to each school's context, helping educators integrate digital tools into their curriculum and classroom practices. You will also bring frontline educator insights back to product teams, influencing improvements based on real classroom needs. The role combines education expertise, relationship management, training, and technology in a highly collaborative environment. Based predominantly from home, you'll work with schools locally and interstate while collaborating with colleagues across Australia and the UK.

Accountabilities: Lead engaging onboarding experiences for new schools through virtual sessions, in-person visits where appropriate, and tailored training for teachers and school leaders.

Support schools throughout their implementation journey, monitoring adoption, identifying challenges, and proactively providing guidance, resources, and practical solutions.

Deliver professional learning and training sessions tailored to different audiences, including literacy coordinators, classroom teachers, and mathematics educators.

Help schools integrate BrightPath products effectively into assessment cycles, curriculum practices, and day-to-day teaching.

Maintain regular communication with assigned schools through calls, emails, and check-ins, building trusted and lasting relationships.

Understand school needs, celebrate successful outcomes, and work collaboratively with educators to resolve challenges and strengthen ongoing engagement.

Gather feedback from teachers and school leaders on product features, usability, pain points, and emerging needs.

Translate customer insights into clear, actionable feedback for product teams to help shape future product development.

Support long-term customer retention by ensuring schools consistently experience meaningful value from the products.

Travel locally and interstate when required for school visits, training, and relationship-building activities.

Collaborate with a distributed team across Australia and the UK, adapting communication and planning across time zones.

Requirements

Recent classroom teaching experience in an Australian school or experience in a school leadership position such as literacy coordinator, deputy principal, or curriculum leader.

Hands-on experience with BrightPath Writing through classroom use or formal product training.

Experience supporting, training, mentoring, or coaching other educators through professional learning, workshops, or similar initiatives.

Strong understanding of the realities of teaching, including curriculum planning, assessment, student writing moderation, and whole-school change.

Knowledge of literacy assessment and pedagogy is desirable; familiarity with mathematics teaching is also beneficial.

Experience supporting schools through the implementation or adoption of new tools, systems, or educational approaches is advantageous.

Strong relationship-building and interpersonal skills, with the ability to establish genuine connections with educators and school leaders.

Excellent communication and presentation skills, with the ability to explain technology and teaching concepts clearly to different audiences.

Strong listening skills and a customer-focused mindset, with the ability to understand needs and turn feedback into meaningful action.

Highly organised, reliable, and accountable, with strong follow-through and the ability to manage multiple school relationships.

Adaptable and comfortable tailoring support strategies to different school environments and requirements.

Confident using school management systems, cloud-based platforms, Google Workspace, Microsoft 365, and other digital tools.

Willingness to learn new technologies and help educators build confidence using them.

Comfortable working predominantly remotely while travelling for local and interstate school engagements when required.

Ability to collaborate effectively with colleagues distributed across Australia and the UK.

Benefits

Permanent, full-time employment.

Predominantly work-from-home arrangement within Australia.

Ideal location within the greater Perth, Western Australia area, with flexibility for the right candidate.

Opportunities to travel locally and interstate to engage directly with schools and educators.

Three additional paid "purpose days" each year for volunteering, personal projects, or personal wellbeing.

Complimentary access to the organisation's learning products.

Opportunity to make a tangible impact on teaching, assessment, and student learning outcomes.

A visible role where your ideas and frontline school insights can directly influence product development.

Collaboration with a dynamic, globally connected team across Australia and the UK.

Opportunity to build on your existing education expertise while developing customer success, training, and technology skills.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1