Customer Success & Operations Trainee

Customer Success Operations Trainee

Job Summary

You will own the customer lifecycle for a set of accounts: onboarding, follow-ups, payment reminders and the reporting that goes to the manager. Where an intern shadows, you decide when to escalate and when you just fix it.

Responsibilities

• Onboard new customers and set the tone for how the relationship will run
• Chase documents, approvals and feedback until you have what is needed, not just once
• Decide when a customer issue needs to go straight to the manager, and when you can fix it yourself
• Keep customer-wise project and payment records that another person could pick up cold
• Coordinate with accounts on invoices, and with delivery on project status
• Send updates that flag what is stuck before someone else has to ask

What we are looking for

• Good communication in English and Kannada or Hindi
• Comfortable in Google Sheets, WhatsApp and a CRM or project tool
• Judgement: knowing which delay is normal and which needs an escalation
• Some prior internship or customer support experience
• Organised enough to run several customer accounts without dropping one

Role at a glance

• Department: Customer success
• Location: Bengaluru
• Type: Trainee
• Arrangement: Onsite, hybrid or remote
• Experience: 0 to 6 months
• Hours: Monday to Saturday

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.