Customer Success Operations Specialist
Arctic Wolf Networks · Remote · remote · Posted 35d ago
Undisclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Position Overview and Objective
Working Hours
Responsibilities
Who You Are
Experience Requirements
On-Camera Policy
Security Requirements
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
The Sales Operations Administrator is a critical thinker who is ready to dig in and take a key role in supporting our sales teams by creating renewal quotes, supporting sales reps, and maintaining data accuracy. This position will play a cross functional role between Sales Team, Manufacturing, Channel Team, Operations, and Billing.
Working Hours
2:00 PM to 11:00 PM
Remote Work Bengaluru
Responsibilities
- Support Customer Success team by managing contract cycle and building renewal quotes
- Ensure deal structure is in alignment with the contracted subscriptions to be renewed
- Respond to CSM inquiries related to quotes, orders, and invoices
- Follow up as required to manage process through booking of renewal, including order processing as needed
- Verify that the data from contracts is aligned to the financial models and that the appropriate approvals are in place
- Serve as a data steward for accurate partner, prospect, and customer data within Salesforce.
- Support various aspects of the quote-to-cash cycle as needed, including opportunity creation and order management
Who You Are
- Excellent verbal/written communication skills
- Motivated, organized, self-starter
- Process and quality oriented with attention to detail
Experience Requirements
- 4 or more years experience in sales operations
- Salesforce.com experience required
- Prior experience working with quoting, subscriptions and contracts
- Prior experience working with channel partners a plus
- Undergraduate degree from an accredited university
On-Camera Policy
To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.
Security Requirements
- Conducts duties and responsibilities in accordance with AWN s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
- This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations ( EAR ). Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Interviewingcustomer satisfactionCyberAuroraExportGeneticscustomer successCYBER RISKCompensation And Benefitsmedical insuranceCyber SecurityCommunication SkillsManufacturingInformation SecurityAdministrationEquity
About Arctic Wolf Networks
Arctic Wolf Networks
IT Services & Consulting
1001-5000
employees
Eden Prairie
US
About
Arctic Wolf specializes in cybersecurity solutions, focusing on enhancing security operations to mitigate cyber risks for organizations.
Industries
IT Services & Consulting
Employee ratings
12 reviews
3.4/ 5
Culture
3.5
Career growth
2.8
Work-life
3.5
Find them on