Customer Success Operations Associate
AutoVRse · Bengaluru · onsite · Posted 62d ago
About a minute. You'll make an account on the way through.
About this role
About AutoVRse
AutoVRse builds enterprise VR safety training that is changing how industrial India learns. Our headsets sit on the floors of some of the country's largest manufacturing enterprises, turning high-risk safety training into something workers practice hands-on in immersive VR before they face a hazardous situation for real.
This is fast-paced work at the frontier of enterprise VR, an emerging technology reshaping the training landscape at the beating heart of manufacturing India. This role sits at the centre of it: where the technology meets the people who use it.
Learn more about us here: About AutoVRse
About the role
The Customer Success Operations Associate makes VR deployments happen on the ground. You carry a client from build is ready to training is live: setting up devices at industrial sites, clearing them through client IT, training the client's trainers, and keeping everything running afterwards.
The role is client-facing, remote and onsite, with travel to client sites across India. You work directly with client safety leads, plant training managers, and IT teams, and coordinate internally across our project, engineering, and web teams to keep every deployment moving.
It suits someone early in their career who likes getting real things done in the real world, enjoys working with people, and takes pride in making complex rollouts run cleanly.
What you'll do
Drive deployments from handoff to go-live
Own each deployment from the moment a build is ready. Coordinate device procurement and vendor logistics, track device readiness, and keep single and multi-site rollouts on schedule.
Set up and onboard clients onsite
Provision VR devices at client sites and get them cleared for use through IT whitelisting and network setup with the client's IT and security teams. Run train-the-trainer sessions that leave the client's own staff able to deliver VR onboarding without you.
Keep clients running with responsive support
Be the first point of contact once a client is live. Resolve issues remotely, and travel onsite when a situation needs hands-on support.
Log incidents and route them correctly
Capture incidents clearly and consistently (score-sync and dashboard issues, module or rendering behaviour, delivery matters) and route each to the right team: project/delivery, web, or engineering. Apply judgment per incident, and help build the standard rules that make routing faster over time.
Own account-wide visibility
Keep a current view across every account (setup status, support load, open incidents, escalations) through well-maintained trackers. Be the person who always knows where each account stands.
Who you'll work with
You are a connector across the business:
- Project / Delivery team: the source of each build handoff, and where you route delivery matters.
- Engineering team: your partner for build and app-level issues.
- Web team: your partner for dashboard and analytics issues.
- Procurement and vendors: who you coordinate with on device sourcing and logistics.
- Manager, Customer Success: who you report to and partner with on account-level decisions.
What we're looking for
Experience
- Fresh graduate, or up to 2 to 3 years experience.
- A background in customer support, operations, project coordination, or a business-analyst role is a strong fit. Any experience keeping projects on track, coordinating across teams, or handling client issues maps directly to this work.
Education
- Any technical undergraduate degree (engineering or equivalent): enough grounding to be comfortable with device setup, whitelisting, and triage.
Skills, must-have
- Strong interpersonal and communication skills: you'll be client-facing every day, from plant floor staff to IT teams.
- Multilingual: a real asset for onsite train-the-trainer and support across regional sites.
- Organised and reliable: you keep trackers current, follow through, and hold the operational detail together without being chased.
Nice to have
- Exposure to VR, hardware, or device management.
- Familiarity with enterprise IT compliance (whitelisting, SOWs).
- Analytics or dashboard familiarity.
You'll pick up the specifics on the job: Meta Quest fleet management, Unity builds, LMS integration (Moodle, SCORM), xAPI/LRS tracking, and dashboard analytics. Deep prior expertise is not expected at this level.
Salary Range & Location:
- Salary: Up to 6 LPA
- Location: Bangalore (Preferred)
Why this role
You'll work at the sharp end of an emerging technology and see your work land in the real world. Every deployment you run puts VR safety training into the hands of the people who use it. You'll grow fast, work across the whole business, and build a rare mix of client, technical, and operational skill early in your career.
If you want to be where cutting-edge technology meets real industrial impact, and you like being the person who makes things happen, we'd like to hear from you.
How to Apply
Send your reel or portfolio with one line on the work you are proudest of and why. If you have ever made something boring look interesting, lead with that.
If you're excited to explore this opportunity and contribute to immersive VR experiences, we'd love to hear from you. Please share your updated resume along with portfolio / proof of work with us at [HIDDEN TEXT] OR [HIDDEN TEXT]
AutoVRse is an equal-opportunity employer. We welcome applicants from all backgrounds.
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