Customer Success & Onboarding Specialist

Cernis is hiring on behalf of our client, Costonomy.ai, an AI startup helping food and hospitality businesses optimize operational costs, automate procurement intelligence, and improve profitability. As Costonomy's merchant base expands across metro hubs, we're looking for dedicated, customer-first specialists to guide restaurant partners through seamless platform onboarding, technical integration, and daily adoption.

As a Customer Success & Onboarding Specialist, you are the crucial bridge between newly signed restaurant accounts and their daily active use of Costonomy.ai. This is not a desk-bound support role you will be actively on the ground across city restaurant hubs, visiting partner outlets in person for technical integrations, hands-on staff training, and ongoing hypercare until outlets are fully self-sufficient.

What You'll Own & Deliver:

• On-Site Post-Sales Onboarding: Take ownership of newly signed restaurant partners; conduct in-person visits to establish onboarding timelines and drive swift platform activation
• Integration & Technical Setup: Work with restaurant managers and billing/procurement teams to configure POS/ERP integrations, menu mapping, and invoice data ingestion
• Frontline Staff & Chef Training: Lead hands-on training sessions at client premises for kitchen managers, chefs, and purchase heads
• Hypercare & Daily Engagement: Maintain proactive engagement through the partner's first 30–60 days, troubleshooting bottlenecks and building sticky usage habits
• Regular Outlet Touchpoints: Travel across your city cluster to resolve operational queries in real time and ensure consistent platform utilization
• Feedback Loop to Product: Collect real-world merchant feedback and edge cases from field visits to help Engineering and Product refine the software

What We're Looking For:

• 0–3 years in Customer Success, Merchant Onboarding, Account Management, or Post-Sales Support — ideally within food-tech, restaurant POS, SaaS, or B2B platforms
• Willingness to travel within the city, spending significant time visiting restaurant kitchens, outlet managers, and partner offices
• Strong interpersonal empathy and patience when training non-technical restaurant staff
• Comfort with software setup, Excel/Google Sheets, and basic data mapping workflows
• Strong verbal communication in English and Kannada

What's on Offer:

• Foundational customer success role in a fast-scaling AI startup with direct founder access
• Travel reimbursements for all official on-ground merchant visits
• Clear growth into Senior Account Manager, Implementation Lead, or Customer Success Manager roles
• Competitive compensation and performance-driven incentives

Perks and benefits

Travel allowance