Customer Success Manager

As one of Microsoft’s most recognized global partners, Quisitive sits at the forefront of cloud transformation, enterprise data strategy, cybersecurity, and the emerging frontier of agentic AI. Here, consultants and technologists operate on the edge of innovation—supported by a culture that values craftsmanship, open collaboration, and technical expertise. If you’re looking for a place where you can innovate, solve complex problems, and build solutions that make a measurable impact, join us.

It is a very exciting time for growth for our Customer Excellence Managed Services team, and we are currently hiring a Customer Success Manager. This role can be located anywhere in the United States, but we would prefer Austin, Dallas, Houston, San Antonio, Austin, Dallas, Houston, San Antonio, Chicago, Phoenix or Tampa. Chicago, Phoenix or Tampa. 

What will my role be?

As a Customer Success Manager , you will be an integral member of Quisitive’s growing Managed Services team. This role is a consultative, billable position measured on customer satisfaction, and meeting account growth targets. You will be assigned a portfolio of customers and will position yourself as a customer advocate. You will be responsible for proactively ensuring that your clients’ desired outcomes are achieved through the successful delivery of Quisitive’s solutions/services and drive continuous improvement across the Microsoft cloud solutions deployed in your accounts.

Activities will include: 

Being the “Voice of the Customer” to secure Quisitive solutions and resources which satisfy client business needs

Building trusted one-to-many relationships in your client organizations and understanding their desired outcomes

Promoting and positioning Quisitive solutions and services with the goal of growing revenue

Supporting planning and roadmap activities between your customers and Quisitive teams Advocating for Quisitive team members by providing feedback on service delivery, risks, and opportunities

Communicating and managing resourcing and service escalation when necessary

Gathering, organizing, and documenting business objectives and issues; including report creation

What’s required? 

First and foremost, you should enjoy working in cross-functional teams, have a positive attitude, a proactive personality and a passion for exceeding expectations!

Managing complex client and internal relationships from a proactive perspective

Customer service mentality: patience, empathy, even-keeled demeanor, and the utmost professionalism

Experience working with IT and business decision-makers and stakeholders

Ability to deescalate potentially sensitive client situations and have challenging conversations

Excellent written/verbal communication and creative problem-solving skills

5+ years of project, account, and/or customer management experience and history of attaining client growth targets 

Level 100-200 understanding of Microsoft cloud products (Microsoft 365, Azure, Copilot, etc.) from a business user perspective 

Experience in the Information Technology services and/or consulting industry

Ability to obtain Microsoft technical certifications in first three months

Ability to work in an Agile environment

Bachelor’s Degree or equivalent experience 

What would set me apart? 

PMI – Project Management Professional or CAPM – Certified Associate in Project Management

Certifications or experience in change management (Prosci)

Microsoft certifications (AZ 900, AI 900, MS-900)

Business Analyst or pre-sales experience to gather client requirements and build out solution backlog

Previous experience in Customer Success role managing subscription retention and revenue growth

Experience with project, account, or solutions management within a Microsoft services organization

Management of Microsoft 365 (Productivity, Security, etc.) or Azure projects Certified Customer Success Manager (CCSM)

Certified Customer Success Manager (CCSM) certification is a plus.

Experience in MS Dynamics MS Dynamics (not required).

Experience in leveraging Power BI

Experience in budgeting Power BI and data reporting tools. budgeting, forecasting, and risk management risk management.

​ About Quisitive ​

​With significant growth since 2016, Quisitive is rapidly progressing our vision of becoming the leading global Microsoft partner as we continue to expand across the United States, Canada and India. With a diversified delivery model that includes both nearshore and offshore capabilities, our team of Microsoft experts delivers cloud solutions, artificial intelligence and business applications that transform our clients’ businesses and achieve remarkable business outcomes.

​