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ROLES & RESPONSIBILITIES

Customer Success & Engagement

Build strong relationships with school leaders and teachers to ensure adoption and impact.

Drive high customer satisfaction (NPS) and ensure timely issue resolution.

Retention & Revenue Growth

Lead school retention and renewals while identifying upsell and cross-sell opportunities.

Ensure timely fee collections and support schools in boosting admissions. Training & Implementation Support

Conduct training for teachers and staff to drive effective program use. Track implementation quality and coordinate with Academic and Sales teams. Reporting & Campaigns

Maintain accurate records of school interactions, performance, and collections.

Execute BTL campaigns and share periodic progress reports.

EXPERIENCE

5+ years in customer-facing roles in Ed tech (field sales, account management, or key accounts)

. Experience in collections, upselling, and school relationship management

Fluent in local language and open to travel to our partnered schools.

Graduate; MBA/BTech or math background preferred. COMPETENCIES Strong customer orientation and stakeholder management.

Effective communicator and trainer.

High ownership, structured, and solutions-driven.

Tech-savvy and comfortable working in fast-paced environments.

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