{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Success Manager","description":"

Roles and Responsibilities :

Manage client relationships to ensure high levels of satisfaction and retention, driving revenue growth through upselling and cross-selling opportunities.
Develop and implement effective strategies to improve customer experience, resulting in increased CSAT (Customer Satisfaction) scores.
Collaborate with internal teams to resolve complex issues related to contract compliance, ensuring timely resolution of customer complaints.
Analyze data insights from various sources to identify trends and areas for improvement in the CEM process.

Job Requirements :

10-20 years of experience in IT services & consulting industry with a focus on customer experience management.
Proven track record as a Client Experience Manager or similar role, with expertise in managing multiple clients simultaneously.
Strong understanding of contract compliance requirements and ability to analyze complex contracts effectively.
Excellent analytical skills with proficiency in using tools such as CSAT metrics.

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