Customer Success Manager

The role

You will own adoption, outcomes and renewal for your accounts. That means getting brand and agency teams live on our modules, translating platform data into actions, and proving impact in the client's own numbers: ROAS, share of search, availability and contribution margin.

This is a hands-on enablement role. Our agency partners write and run the automation rules. You train their teams to use the tool well, recommend the best rule sets for each brand, and walk brand and category heads through what moved and why.

Key responsibilities

Onboarding and adoption

• Run onboarding for new accounts: platform access, data connections, SKU and brand mapping, and success criteria agreed in writing

• Get client and agency users active on each module they bought, and track usage weekly

Agency enablement and outcomes

• Train agency stakeholders to use the tool to set up and manage automation rules for campaign optimization (bids, budgets, dayparting, keyword harvesting)

• Recommend the best rule sets for each brand, platform and campaign objective, and review rule performance with the agency every week

• Push agency and brand teams to act on recommendations, and track what was implemented and what it changed

• Monitor digital shelf KPIs — availability, share of search, content score, ratings, pricing — and flag issues before they hit sales

• Turn platform data from Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart and others into clear weekly and monthly recommendations

Governance and reporting

• Run weekly connects and monthly or quarterly business reviews with brand, category and agency stakeholders

• Report outcomes against the agreed success criteria, with the numbers that matter to the client's P&L

• Keep data quality, report validation and SKU masters clean across accounts

Retention and growth

• Own account health, renewal readiness and escalations for your book

• Spot expansion into new brands, platforms or modules, and build the case with Sales.

Skills

• Account Management

• Customer Success

• Data Analysis

• E-commerce

• Performance Marketing

• Client Relationship Management

• Analytical Thinking and Stakeholder Management