Customer Success Manager

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About The Role

Revolut People is the engine behind Revolut's historic employee growth. A Human Capital Management (HCM) platform designed and built to solve the challenges of modern, ambitious businesses. It's one solution for the complete employee journey, simplifying all things people ops and giving employees the tools they need to be more productive. Our mission: help companies reach their true potential

Implementing HR software is typically a difficult and lengthy process. We're here to change this. As our Customer Success Manager, you'll have a direct influence on the way we go about it. Being the voice of the customer and identifying best practices to shape their experience and our operations.

Your mission is to provide the fastest and most streamlined onboarding experience for clients and partners, driving exponential growth in product usage in your client book, and building trusted relationships with your clients.

You'll be at the forefront of our mission to Revolutionise how organisations manage and work with their people. Up for the challenge Let's get in touch.

What You'll Be Doing

• Collecting customer requirements and designing implementation strategies to achieve their business objectives
• Onboarding new customers, including product implementation and project management for GTM
• Working with customers to drive product adoption within their organisation and building strategies to continually increase engagement
• Implementing a system to document and communicate product feedback to relevant teams, including Product, Engineering, Sales, Marketing, and Operations
• Building and maintaining an internal and external knowledge base for customers and internal teams to reference, including self-service instructions
  
  

What You'll Need

• A 2:1 bachelor's degree or above
• 2+ years of experience in customer success of SAAS platforms
• Experience working with a range of business stakeholders and building trusted relationships
• A track record of excellence in your previous roles, consistently performing above expectations
• Experience managing product implementation and GTM with clients
• The ability to work well under pressure, manage multiple tasks at once, and meet tight deadlines
• Excellent attention to detail and analytical skills
• To be a driven, self-motivated, independent problem solver, and highly flexible team player
  
  

Nice to have

• A STEM background
• Expertise within the HR SAAS space
• Experience managing user training programmes and driving product education
  
  

Building a global financial super app isn't enough. Our Revoluters are a priority, and that's why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We're doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That's why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
  
  

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice