Customer Success Manager

Company Overview

GobbleCube is an agentic growth operating system designed to help brands scale profitably across digital marketplaces. Founded in November 2022 by the ex- core team of Blinkit, the platform went live commercially from private beta in September 2024.

Since then, GobbleCube has scaled rapidly, supporting 600+ brands across enterprise and D2C, growing revenue 10X, and onboarding 45 of India's largest CPG enterprises in just the last 9 months, including HUL, Nivea, Tata Consumer Products, ITC, Godrej, Beiersdorf, MTR, L'Oréal, Hershey's, and many more.

As commerce becomes more distributed and hyperlocal, GobbleCube is building agentic solutions to help brands navigate complexity in real time, across visibility, performance marketing, supply chain, and growth strategy. Headquartered in Gurugram, the company supports brands across India, MENA, and LATAM.

About the role

We are looking for a Customer Success Manager from a Tier 1 college to join our high- growth SaaS company. The ideal candidate will have strong problem-solving skills and the ability to transform customer challenges into revenue opportunities. This role involves program management, revenue management, and building scalable solutions and teams to drive business growth.

Key Responsibilities

● Work closely with customers to understand their pain points / deep solves, build scalable

solutions and convert them into revenue opportunities.

● Oversee key accounts, ensuring customer satisfaction, retention, and revenue growth.

● Build and standardize operational processes, frameworks, and SOPs to scale customer success and account growth.

● Act as a bridge between customers and internal teams (sales, onboarding, product and tech) to align desired business outcomes of the clients.

● Leverage data analytics to track customer usage, identify growth opportunities, and improve business strategies.

● Identify and drive opportunities for expanding revenue from existing customers through additional product offerings.

● Conduct regular check-ins and business reviews with customers, ensuring they derive maximum value from GobbleCube's platform.

Required Skills

● Bachelor's/Master's degree from a Tier 1 college (IITs, IIMs, ISB, NITs, etc.).

● 3+ years of experience in Growth, Customer Success, Strategy & Ops, Business Consulting, or a related role in a B2B SaaS/FMCG/Ecommerce/Internet company.

● Strong problem-solving skills with a structured approach to tackling business challenges.

● Experience in program management, account management, and setting up scalable processes/solutions.

● Excellent analytical skills with proficiency in data tools (Excel and SQL).

● Strong communication and stakeholder management skills.

● Proven track record of driving revenue growth through customer engagement and optimization strategies.