BENGALURU · FULLTIME
Customer Success Manager
Incruiter
Bengaluru · onsite · Posted 1d ago
Sourced from
Undisclosed6–11 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.3s
- Found the form on Naukri · 9 questions to answer1.2s
- Decided the answers for all of them2.7s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
ROLE OVERVIEW
Position Name: Customer Success Manager
Experience : Min. 6+ Yrs
CTC : As per company standards.
We are looking for a dynamic and proactive Customer Success Manager to manage client relationships in an Interview-as-a-Service environment. The ideal candidate will be responsible for client handling, escalation management, retention, and revenue growth through cross-selling and upselling. The candidate should be adaptable, smart, and comfortable working in a fast-paced startup ecosystem .
You will work closely with Founders, Product, Sales, and Customer Success to drive awareness, adoption, and revenue.
EXCITED ABOUT YOUR TASKS
1. Client Relationship Management
Act as the primary point of contact for assigned clients
Build and maintain strong, long-term client relationships
Understand client requirements and ensure seamless service delivery
2. Escalation Management
Handle client escalations effectively with quick resolution
Ensure minimal service disruption and maintain client satisfaction
Coordinate with internal teams to resolve issues proactively
3. Client Retention & Churn Management
Monitor and manage client churn rate
Develop and execute strategies to improve client retention
Identify early warning signs and take preventive actions
4. Revenue Growth (Upselling & Cross-Selling)
Identify opportunities for cross-selling and upselling services
Work closely with sales and internal teams to drive account growth
Contribute to overall revenue expansion from existing clients
5. Operational Coordination
Collaborate with internal teams to ensure smooth execution of client requirements
Track and improve service quality, turnaround time, and delivery metrics
6. Performance Tracking & Reporting
Monitor client performance metrics and satisfaction levels
Share regular updates, reports, and insights with stakeholders
Use data to drive improvements and decision-making
WHAT WILL YOU NEED TO SUCCEED
Minimum 8 years of experience in Customer Success / Account Management
Strong experience in client handling and escalation management
Proven track record in client retention, churn reduction, and account growth
Experience in cross-selling and upselling
Excellent communication and stakeholder management skills
Proactive, solution-oriented mindset
Prior experience in a startup environment is highly preferred
Ability to manage multiple clients in a fast-paced environment
Experience in SaaS / Interview-as-a-Service / HR Tech / Service-based companies Strong problem-solving and analytical skills
WHY JOIN INCRUITER
The role provides direct impact on client success and business outcomes, along with
exposure to diverse clients and industries.
Work directly with the founders and leadership on product vision and execution.
Culture that rewards speed, ownership, and innovation.
Competitive salary and fast-track growth in a scaling startup.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Section · 02
Skills
product visionanalytical thinkingHr Techcustomer successChurn ManagementClient SuccessPerformance TrackingClient RetentionSAASclient relationshipClient Satisfactionaccount managementEscalation ManagementRevenue Expansion
Section · Company
About Incruiter
Incruiter
Recruitment
60
employees
2018
8 years old
Bangalore / Bengaluru, Karnataka
headquarters
₹6.9L PA avg
Avg at Incruiter
About
Provides remote interview solutions to streamline recruitment processes, enabling businesses to enhance hiring efficiency and focus on core activities.
Industries
RecruitmentSoftware Product
Employee ratings
10 reviews
3.8/ 5
Culture
3.8
Career growth
3.4
Work-life
3.8
Employees rate it well for
Skill Development38Overall Company38
Find them on