BENGALURU · FULLTIME
Customer Success Manager
SmarterHomes
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed4–6 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Position: Customer Success Manager. Location: Bangalore. Education: Bachelor's degree (post-graduates preferred). Experience: 4-6 years in a high-touch Customer Success role within a B2B, B2C, SaaS, BaaS, FinTech, Bank, NBFC, or Tech Product company. Work Days: Monday - Saturday.
Key Responsibilities
- Manage the full customer lifecycle from onboarding through subscription duration.
- Monitor accounts, track subscription data, investigate historical data, and contact customers for overdue payments.
- Coordinate with the Product/Project and Marketing teams for feedback, roadmaps, and customer surveys.
- Deliver product training, drive advocacy (testimonials, reviews), and build value-based customer relationships.
- Identify usage gaps, optimize processes, and enhance overall customer success initiatives.
Requirements
- Location: Bangalore
- Education: Bachelor's degree (post-graduates preferred)
- Experience: 4-6 years in a high-touch Customer Success role within a B2B, B2C, SaaS, BaaS, FinTech, Bank, NBFC, or Tech Product company
- Work Days: Monday - Saturday
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
customer successB2BB2CFintechSAASOnboardingadvocacyCustomer RelationshipsmarketingProduct TrainingNBFC