Customer Success Manager

Responsibilities Include (but not limited to):

We are looking for a Customer Success Associate having an experience of 2-3 years who can develop and maintain long-term business relationships by serving as an internal advocate and client liaison. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Account management, payment, and renewals
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients progress

Other Details

• Fantastic Work Culture
• Competitive Salary & Benefits
• Work from Office (Location- Noida)
• Opportunity to work with the Founding Team and rub shoulders with leaders in the Healthcare world