Customer Success Manager

Sambhav Skilling & Automation is India's first Discrete Ecosystem Orchestrator, bringing leading technology, infrastructure, and workforce companies into a single interoperable ecosystem. The organization enables government, enterprise, and MSME buyers to work with one contract, one integration, and one accountable partner instead of managing multiple fragmented vendors. Sambhav focuses on owning the joins across 23 scopes and five verticals, ensuring that hardware, software, power, cabling, and workforce solutions function seamlessly together. With solution families spanning logistics, technology infrastructure, EdTech and workforce, agentic AI platforms, and market access, Sambhav supports large-scale programs such as Safe City and ITI modernization. The company emphasizes Make-in-India, zero lock-in, and end-to-end deliveryfrom physical infrastructure to trained operators and global opportunities.

Sambhav's detailed profile: https://drive.google.com/file/d/1sKdqbGPjtXS5QH4NVtzG4F7Y0DFzuIlX/view?usp=sharing

Key Responsibilities

Key Stakeholder Engagement

• Map stakeholders across buyers, across 23 scopes and five verticals, and define how and how often each is engaged.
• Build engagement playbooks tailored to each group's motivations.
• Define account health metrics and review them with leadership.
• Spot friction at the joins between scopes early and fix the process behind it.

Engagement

• Run regular reviews and governance meetings with buyers, champions and route partners.
• Coordinate champions on multi-scope projects so buyers see one integrated team.
• Act as the single escalation point and own issues through to resolution.
• Feed stakeholder feedback into scope definition, onboarding and delivery.

Customer Relationships

• Own buyer relationships from onboarding through delivery, operation and renewal.
• Build trusted relationships with senior decision makers across industrial, corporate, BFSI, public and residential accounts.
• Identify where additional scopes can meet a buyer's next requirement.
• Track outcomes against commitments so every buyer sees the value delivered.

What are we looking for

• 0-3 years of experience. Freshers with good pedigree are also welcome
• An ownership mindset and willingness to travel extensively across NCR
• Bold, confident, presentable and career driven
• Female candidates preferred
• Experience in customer success, key account or partner management, ideally in enterprise, infrastructure or B2B technology.
• A track record of managing multi-party relationships and senior stakeholders.
• Ability to turn a complex stakeholder landscape into a clear engagement plan.
• Calm, decisive escalation handling without assigning blame.
• Technical fluency across hardware, software, power and workforce deployments.
• Clear communication in English; Hindi is an advantage.

Why join

• Opportunity to be a part of the founding team
• Be a part of the company's 0-1 growth
• Opportunity to directly interact with business heads of 20+ companies, founders and various government bureaucrats of central and state government.
• Help define how a new category engages its customers and partners.
• Work across six technology domains and five demand routes.
• Own relationships end to end in a lean, Make-in-India team.