Customer Success Manager

Customer Success Manager

Title: Customer Success Manager

Experience: 0-2 years

Employment Type: Intern, Full Time (3-6 months training, after which candidates may be converted to permanent employees based on performance)

Responsibilities:

• Partner with Account Executives to build growth strategies for your accounts and work with them through renewal and upsell conversations.


• Work closely with the product, engineering, sales, and marketing teams to bring the customer voice into their key conversations.


• Own the onboarding process, conduct hands-on training on the platform, answer ad hoc business and strategy questions, and share methodologies and insights.


• Plan and execute success plans and business reviews with client executives.


• Teach customers how to derive valuable insights from our highly technical product.


• Gain a deep understanding of the business needs of your clients.


• Effectively prioritize tasks in order to deliver on key business objectives.

Skills and Qualifications:

• Ability to learn and explain a technical product or concept.


• Problem-solving mentality.


• A customer-focused mentality and passion for customers' success.


• Good communication and analytical skills.


• Desire to uncover business insights by persistently looking at data and drive decision-making.


• Ability to work in a fast-paced environment and handle multiple tasks.


• Graduation in B.Tech, B.Sc, M.Sc, MCA, or MBA.