Customer Success Manager
Attero Recycling · Hyderabad · onsite · Posted 28d ago
Undisclosed5–6 yrsfulltimeSourced from
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About this role
Job Summary
Roles and Responsibilities
Qualifications
Required Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 5 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth.
Roles and Responsibilities
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
Qualifications
- Bachelors degree in Business Administration, Accounts, or a related field.
- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
- Proven track record of managing and retaining high-value customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- Proficient in CRM software and other customer success tools.
- Ability to travel as needed to meet with customers.
Required Skills
- Business Acumen
- Client Relationship Management
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Experiencecrm softwarecrmanalytical thinkingcustomer successSAASOnboardingSalesAdministrationclient relationshipCommunication And Interpersonal Skills
About Attero Recycling
Attero Recycling
Semiconductors
143
employees
2008
18 years old
Noida,Uttar Pradesh
India
About
Attero Recycling is a leader in e-waste management in India, employing innovative technology to recover valuable materials sustainably from electronic waste.
Industries
Semiconductors
Employee ratings
163 reviews
4.4/ 5
Culture
4.3
Career growth
4.1
Work-life
4.4
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