Customer Success Manager

Neokred is an embedded finance infrastructure company powering 400+ enterprise clients with identity, payments and consent infrastructure. Our product suite includes ProfileX (KYC and identity APIs), CollectBot, Blutic (DPDP consent management), UNIQ payment devices, and Perkle (voucher commerce).

Why This Role Matters

You're a Customer Success Manager who's tired of managing low-stakes accounts. You want to own mission-critical fintech infrastructure used by 400+ enterprises.

At Neokred, you'll be the trusted advisor for clients building on our embedded finance stack — from KYC and identity APIs (ProfileX) to consent management (Blutic) and payment devices (UNIQ).

Six months from now, you'll have:

✅ Onboarded multiple enterprise clients from contract to first live transaction

✅ Built strong relationships with key stakeholders across your portfolio

✅ Become the go-to expert on our product suite for your clients

What You'll Actually Do Here

Own the full client lifecycle for a portfolio of enterprise and fintech clients:

• Onboard & launch: Lead KYC documentation, coordinate API integrations with our tech team, manage UAT, and drive first transactions
• Drive adoption & retention: Run monthly/quarterly business reviews, track API usage and billing cycles, and keep accounts healthy
• Grow revenue: Own renewals, prepaid top-ups, and convert clients to longer contracts
• Spot expansion opportunities: Identify cross-sell across our product suite (e.g., ProfileX → CollectBot → Blutic)
• Be the escalation owner: Act as first line for client issues; coordinate with product, tech, and compliance for SLA-bound resolutions
• Feed product strategy: Collect client feedback and translate it into clear requirements for our product team
• Stay compliant: Ensure clients meet contractual, regulatory, and usage terms

Who We're Looking For

You're not just a relationship manager — you're a commercial operator who understands fintech infrastructure and can hold CXO-level conversations.

• 3-5 years in account management, client success, or B2B relationship management
• Experience in fintech, SaaS, or API-first products (payments, KYC, identity, or banking tech is a huge plus)
• Comfortable owning revenue targets — renewals, expansions, and contract negotiations
• Strong written and verbal communication; can run business reviews with senior stakeholders
• Data-driven and structured; proficient with CRM tools and AI Tools

Note: While we review every application carefully, only shortlisted candidates will be contacted for the next steps