Customer Success Manager

Job Summary

The position is suited to candidates who enjoy a practical, people-facing role with clear responsibilities and room to grow.

As Customer Success Manager, you will handle responsibilities such as planning and executing assigned work, coordinating with relevant stakeholders, maintaining timely follow-ups, updating records or reports, and ensuring a positive experience for customers, clients, students, visitors or partners as applicable.

The role is open to candidates with 4-8 years and is based in Delhi NCR / Bengaluru / Mumbai. Depending on the assignment, the role may involve coordination with HumanConnect Services, HappinessCue or another client organisation. The organisation values clear communication, ownership, professionalism, and a willingness to learn. Shortlisted candidates may be asked to complete a brief interaction, task or practical discussion before the final selection.

Responsibilities

• Planning and executing assigned work
• Coordinating with relevant stakeholders
• Maintaining timely follow-ups
• Updating records or reports
• Ensuring a positive experience for customers, clients, students, visitors or partners as applicable

Requirements

• 4-8 years
• Based in Delhi NCR / Bengaluru / Mumbai
• Depending on the assignment, the role may involve coordination with HumanConnect Services, HappinessCue or another client organisation
• Shortlisted candidates may be asked to complete a brief interaction, task or practical discussion before the final selection

Qualifications

• Clear communication
• Ownership
• Professionalism
• Willingness to learn