Customer Success Manager

As a Customer Success Manager at Optifye, you'll own the post-sale relationship for a portfolio of manufacturing
customers — driving renewals and expansion, and ensuring every deployment runs operationally smoothly from
onboarding through steady-state usage. This is a combined customer success and operations role: you will be
on-site at customer factories 3–4 times a week, and expected to be as strong operationally as you are
commercially.
Own the end-to-end post-sale relationship for a portfolio of accounts, from onboarding through renewal
Lead on-site onboarding and implementation visits at customer factories, 3–4 times a week
Identify and close cross-sell and upsell opportunities within existing accounts
Track account health operationally — usage, adoption and issue resolution — and drive fixes proactively
Act as the primary point of contact for customer escalations, working cross-functionally with product and
delivery teams
Communicate fluently in Hindi and English with plant-level and leadership stakeholders