Customer Success Manager
Check Point Software Technologies · Mumbai · onsite · Posted 41d ago
Undisclosed8–12 yrsfulltimeSourced from
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About this role
Why Join Us
Check Point Software Technologies is a global leader in cyber security solutions, dedicated to protecting corporate enterprises and governments worldwide. For over 30 years, our mission has been to secure the digital world for everyone, everywhere. From pioneering stateful firewalls to our AI-powered, cloud-delivered security solutions, we are committed to safeguarding organizations with an industry-leading 99.9% prevention rate.
Key Responsibilities
About the Program
The Check Point Customer Success Program provides a select group of customers with access to headquarter-level resources focused on environment stabilization, process improvement, and long-term operational excellence. As part of this program, Customer Success Managers (CSMs) work closely with strategic customers and internal teams, ensuring seamless coordination, executive visibility, and a proactive approach to customer success.
Key Responsibilities
You will be responsible for:
Proactively engaging with customers and collaborating with assigned Check Point account teams to coordinate efforts, align resources, and support ongoing challenges and projects.
Owning the recovery project plan, serving as the single point of contact for all remediation activities.
Driving rapid and effective escalations, ensuring timely assistance and resolution.
Coordinating onsite and remote support, based on customer needs and environment dynamics.
Monitoring support calls (SRs) from the moment they are opened and working in full coordination with technical teams to drive swift resolution.
Planning and reviewing major upgrades, refresh projects, and new deployments, ensuring minimal disruption and strong alignment with customer environments.
Developing joint success plans with customers to understand current and future security requirements, operational challenges, and areas for improvement.
Delivering proactive knowledge transfer to customers, partners, and field teams to support long-term stability and operational readiness.
Maintaining comprehensive activity tracking and reporting to ensure full visibility for internal teams and customer stakeholders.
Qualifications
What you will bring to the table:
8-12 years of experience working with Check Point solutions, including security appliances, software gateways, cloud technologies, management platforms, Endpoint, and mobile solutions.
Previous experience in Security Engineering, Support, Integration, or Customer Success (advantageous).
Strong project management expertise, with the ability to drive complex initiatives end-to-end.
A customer-first mindset with a genuine passion for solving problems and improving customer environments.
Excellent communication skills, with the ability to influence and simplify technical information.
Fluency in English; familiarity with additional languages is an added advantage.
Strong organizational skills, with a structured and detail-oriented approach to managing multiple workstreams.
Ability to communicate with internal and customer executive leadership, summarizing complex challenges into clear, concise messages.
Familiarity with ticketing and project management tools.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Executive leadershipCybercloud technologiesfirewallscustomer successsecurity solutionsProcess ImprovementEndpointcloudSwiftProject ManagementCyber SecurityCommunication SkillsticketingRemote SupportArtificial Intelligence
About Check Point Software Technologies
Check Point Software Technologies
Software Product
508
employees
1993
33 years old
Bangalore / Bengaluru, Karnataka
India
₹18.8L PA avg
Avg at Check Point Software Technologies
About
A leader in cyber security, providing innovative solutions to combat sophisticated digital threats and enhance safety for its diverse clientele.
Industries
Software ProductHardware & Networking
Employee ratings
10 reviews
3.9/ 5
Culture
4.3
Career growth
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Work-life
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