Customer Success Manager
Angel & Genie · Bengaluru · onsite · Posted 42d ago
About a minute. You'll make an account on the way through.
About this role
Experience
-5-10yearsincustomersuccess,implementation,ortechnicalsupportrolesinB2BSaaSortech-enabledservices
-Priorexperiencesupportingfood,agri,supplychain,compliance,ortraceabilitytechnology
platformsstronglypreferred
-TrackrecordofmanagingamixedportfolioofSMBandenterpriseaccountswithmeasurableretentionandexpansionoutcomes
DomainKnowledge
-Workingknowledgeoffoodsupplychains-seafood,agro,meat,dairy,orclean-labelFMCG-
attheoperationalandcompliancelevel
-FamiliaritywithGS1standards(EPCIS,GLN,GTIN),HACCP,GFSI,ISO22000,orfoodsafety
managementsystems
-Awarenessofregulatorytraceabilitymandates:USFDA-FSMA204,EUDR,FSSAItraceability
rulesapplicabletodomesticandexportfoodbusinesses
Technical&AnalyticalSkills
-AbilitytoconfigureandtroubleshootSaaSplatformscomfortwithAPIconcepts,datamapping,andintegrationbasics
-Proficiencyindataanalysistools(Excel/GoogleSheets/BIdashboards)tointerpretadoptionandoutcomemetrics
-Experiencewithhelpdesk/CRMtools(Freshdesk,Zendesk,HubSpot,orequivalent)structuredissuedocumentationandescalation
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