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    Job · 16758072

    SuperSeva Services Pvt logo

    Customer Success Manager

    SuperSeva Services Pvt · Bengaluru · onsite · Posted 42d ago

    Undisclosed3–6 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities :

    • Manage client relationships to ensure high levels of satisfaction and retention.
    • Oversee the delivery of IT services, ensuring timely resolution of issues through effective communication with clients.
    • Develop and maintain SLAs (Service Level Agreements) for IT services, monitoring performance against targets.
    • Lead a team of technical professionals in resolving complex technical issues using RCA (Root Cause Analysis).

    Job Requirements :

    • 3-6 years' experience in IT Service Desk Management or similar role.
    • Strong understanding of SLA management, ticketing tools, and team handling skills.
    • Excellent client management skills with ability to build strong relationships with customers.

    Sourced from naukri

    Skills

    leave planningshift roastersService Desk ManagementTicketing ToolsTeam HandlingService Now TicketingIT Service DeskSLARCAclient management

    About SuperSeva Services

    SuperSeva Services Pvt logo

    SuperSeva Services Pvt

    IT Services & Consulting

    184

    employees

    2000

    26 years old

    Bangalore/Bengaluru, Karnataka

    India

    ₹3L PA avg

    Avg at SuperSeva Services

    About

    SuperSeva Services is an ISO 9001:2015 certified organisation with a clear focus on providing Enterprise Support Services to its clients. We have pioneered the IT-enabled service delivery model, which offers the most efficient and effective way of providing tailor-made solutions to Corporate. The Skillset which we developed from an experience of over 19 years in the industry is what speaks loud about SuperSeva. Our Enterprise Support services offerings span to other NON-CORE areas of an Organization such as Facility Management, Front Office, Reception Management, Employee Engagement programs, Reward and Retention programs, Mail Room management, Travel Desk, Tax and Accounting Support, Procurement Solutions and much more. All these services are available both on-site and off-site through our website, call centre, email or the help-desk. SuperSeva services are available in 30 + cities across India.

    Industries

    IT Services & ConsultingFinancial Services

    Employee ratings

    10 reviews

    3.3/ 5

    Culture

    3.1

    Career growth

    2.4

    Work-life

    3.1

    Employees rate it well for

    Overall Company33Company Culture32

    Find them on

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    Customer Success Manager · waiting for your command